Privacy Policy

We take your privacy seriously - here's the straight talk on how we handle your info

Last Updated: November 6, 2025

Quick Jump

Introduction

Look, we're gonna be straight with you about your data.

At Froskarion Bastion, we've been working on European and luxury vehicles long enough to know that trust isn't just given - it's earned. Same goes for your personal information. This policy breaks down exactly what we collect, why we need it, and how we protect it. No corporate nonsense, just the facts.

When you bring your pride and joy to our shop or reach out through our website, you're trusting us with more than just your vehicle. We get that, and we don't take it lightly.

Information We Collect

Here's what we typically gather when you work with us:

Personal Details
  • Your name, email, and phone number - pretty standard stuff so we can actually reach you
  • Mailing address for invoicing and parts delivery if needed
  • Payment info when you settle up (though we don't store full credit card numbers)
Vehicle Information
  • Make, model, year, VIN - the basics we need to order the right parts
  • Service history with us so we can track what's been done
  • Specific issues or concerns you've mentioned
  • Photos of your vehicle or damage areas (only if you provide 'em)
Website Usage Data
  • IP address and browser type - helps us keep the site running smooth
  • Pages you visit and how long you stick around
  • Referral sources (where you found us)
  • Device info for mobile optimization

How We Use Your Information

We're not in the business of selling your data or spamming you. Here's what we actually do with it:

Service Delivery

Schedule appointments, order parts, complete repairs, and send you updates on your vehicle's progress.

Communication

Answer your questions, send service reminders, and occasionally share maintenance tips that might help your ride.

Payment Processing

Handle transactions securely and keep records for accounting purposes (tax stuff, you know).

Service Improvement

Figure out what's working and what isn't with our website and services so we can do better.

Who We Share Data With

We're picky about who gets access to your info. Here's the short list:

The Bottom Line

We don't sell, rent, or trade your personal information. Period. That's not how we roll.

Limited Sharing Scenarios:
  • Parts Suppliers: Sometimes we need to share vehicle details to order the right components for your car
  • Payment Processors: Secure third-party services handle credit card transactions (we use industry-standard encrypted systems)
  • Legal Requirements: If law enforcement or courts require it, we gotta comply - but this is rare
  • Business Partners: Occasional referrals to specialists for work outside our wheelhouse (always with your permission first)

Data Security Measures

We protect your data like we'd protect the keys to a vintage Ferrari:

Encrypted Storage

All sensitive data is encrypted both in transit and at rest

Access Control

Only authorized staff can access customer information

Regular Backups

Data is backed up regularly to prevent loss

But let's be real - no system is 100% bulletproof. We do everything we reasonably can, but we can't guarantee absolute security. That's just being honest with you.

Your Privacy Rights

Under Canadian privacy laws (PIPEDA), you've got some solid rights. Here's what you can do:

Right What It Means
Access Request a copy of the personal data we have on you
Correction Ask us to fix any incorrect or outdated information
Deletion Request removal of your data (within legal limits)
Opt-Out Unsubscribe from marketing emails anytime
Portability Get your data in a format you can use elsewhere

To exercise any of these rights, just shoot us an email at service@froskarionbastion.info or give us a call. We'll get back to you within 30 days.

Cookies & Tracking

Yeah, we use cookies - but the digital kind, not the ones from Tim Hortons.

These keep the site working properly - stuff like remembering your booking info as you navigate pages. Can't really turn these off without breaking things.

Help us see which pages people actually look at and where they're getting stuck. We use this to make the site better, not to spy on you.

Remember your settings and preferences so you don't have to keep entering the same info. Pretty handy, actually.

You can disable cookies in your browser settings, but some parts of the site might not work as smoothly. Your call.

How Long We Keep Your Data

We don't hoard your information forever. Here's our retention schedule:

  • Service Records: Typically 7 years for tax and warranty purposes
  • Contact Info: As long as you're an active customer, plus a reasonable period after
  • Payment Data: As required by law and our payment processor (usually 3-7 years)
  • Website Data: Analytics info is usually anonymized after 26 months

If you haven't been in for service in a few years and we haven't heard from you, we'll eventually archive or delete your info. Makes sense, right?

Children's Privacy

Our services are for folks who can legally drive and own vehicles. We don't knowingly collect information from anyone under 16. If you're a parent and think your kid's info ended up in our system somehow, let us know and we'll take care of it immediately.

Policy Changes

Laws change, technology evolves, and sometimes we need to update this policy. When we do:

  • We'll update the "Last Updated" date at the top
  • For major changes, we'll send you an email or post a notice on our website
  • Your continued use of our services means you're cool with the updates

We recommend checking back here occasionally, especially if it's been a while since your last visit.

Questions About Privacy?

Look, if anything in here seems unclear or you've got concerns about your data, just reach out. We'd rather answer your questions than have you worry about it.

Get In Touch